Exchanges, Returns and Refunds
Exchanges
If you receive a damaged item, we offer a free replacement of the same item. This must be requested within 7 days of delivery. To initiate an exchange, please contact hello@oneworldmemorials.com and include your order number.
30-Day Refund Policy
We provide a full refund for any product returned within 30 days of purchase if it does not meet your satisfaction. Unfortunately, we are unable to process refunds or exchanges after this period.
To be eligible for a refund, items must meet the following criteria:
- Not Engraved (Tailored Tributes are non-refundable)
- Unused
- In original packaging
- In the same condition as received
Return and Refund Process
- All return requests must be sent to hello@oneworldmemorials.com for authorization.
- A Sales Return Authorization must be included in the return shipment. Returns without prior authorization will incur a 20% restocking fee (up to $25 per item).
- Shipping charges are non-refundable.
- Customers are responsible for return shipping costs. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure proof of delivery.
- Once we receive and inspect the item, we will process the refund and send a confirmation email. Depending on your banking institution, the refund may take up to 10 business days to appear in your account.
Refunds for Incorrectly Engraved Items
Please double-check all engraving details before submitting your order, including:
- Spelling
- Dates and formatting (e.g., "April 1, 2016 – August 10, 2019" or "4/1/2016 – 8/10/2019")
- Capitalization, punctuation, and grammar
We strive to engrave orders quickly, so changes cannot be guaranteed once an order is placed. If an item is incorrectly engraved, a partial refund may be issued at OneWorld Memorials’ discretion, depending on the circumstances.
Where is My Refund?
Refunds are processed only after we receive and inspect returned items. This process may take several days or weeks.
If it has been two weeks or more since your return was delivered to our facility, please contact hello@oneworldmemorials.com with your tracking details so we can assist you.